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Shipping Policy

ORDER PROCESSING AND CONFIRMATION:

Paint Cosmetics IS CLOSED ON WEEKENDS AND MAJOR HOLIDAYS. ALL ORDERS RECEIVED ON FRIDAY, SATURDAY AND SUNDAY WILL BEGIN PROCESSING the next business day. You will receive an email confirmation with your order number. Once your order has shipped, you’ll receive an additional email with shipment and tracking information from UPS Ground.

 

we only ship within the continental united states

STANDARD SHIPPING: ORDERS MAY TAKE UP TO 3 FULL BUSINESS DAYS TO BE PROCESSED. PLEASE ALLOW 7 TO 10 BUSINESS DAYS FOR YOUR ORDER TO ARRIVE. your order is being sent via ups ground.

 

FREE SHIPPING PROMOTION with orders over $50 before tax.

any packages loss or damaged during the shipping process will be refunded as well as the shipping cost.

 

 

RETURNS & EXCHANGES

 

We do not accept returns. we only process exchanges. shipping cost will be the customer’s responsibility when shipping an item back to paint cosmetics during the exchange process. we do not process exchanges on overly used products. “overly used products” will be determined at our discretion. products purchased at our retail locations can only be exchanged at the store where the item was originally purchased from. online purchases may only be exchanged online.

 

WE WANT YOU TO BE completely SATISFIED WITH your Paint cosmetics purchase. if for any reason you are not, MERCHANDISE PURCHASED online CAN BE EXCHANGED BY MAIL WITHIN 30 DAYS FROM THE ORIGINAL PURCHASE DATE for the purchase price (minus the shipping and taxes).

 

TO START YOUR EXCHANGE PROCESS, PLEASE CONTACT CUSTOMER SERVIce via email: sales@paintcosmetics.com WITH YOUR ORDER NUMBER AND REASON for EXCHANGE. ONCE CONTACTED, CUSTOMER SERVICE WILL PROVIDE YOU WITH FURTHER INSTRUCTIONS on how to start the exchange process. it is the customer responsibility to pay the shipping fee when exchanging an item. Please keep a record of tracking number when exchanging an item. we are not responsible for lost items when customer ships out an exchange to paint cosmetics. PLEASE NOTE THAT EXCHANGES WILL BE PROCESSED WITHIN 7 days FROM THE TIME THE ITEMS ARE RECEIVED AT OUR WAREHOUSE.

 

WRONG NUMBER DISCLAIMER: it is the buyer’s responsibility to enter the correct address when sending an item back to us during the exchange process. we are not responsible for packages sent to wrong address.

 

 

CUSTOMER SERVICE

ANY QUESTIONS REGARDING PRODUCT INFORMATION PLEASE EMAIL INFO@PAINTCOSMETICS.COM. ANY QUESTIONS REGARDING ORDER PROCESSING, SHIPPING INFORMATION AND EXCHANGES PLEASE EMAIL SALES@PAINTCOSMETICS.COM. A CUSTOMER SERVICE REPRESENTATIVE WILL CONTACT YOU.